Career Opportunities
Grow Your Career at Kaplan
At Kaplan, we're passionate about helping our employees reach new heights. That's why we're committed to your professional development. We offer clear career paths that allow you to advance to different levels within our organization. These paths are established, but also flexible enough to be tailored to your unique talents, preferences and career goals.
When you join the Kaplan team, you're not just taking a job - you're embarking on a journey of growth and achievement. Our structured career programs give you the support and opportunities you need to unlock your full potential. Whether you're just starting out or looking to take the next step, we'll work closely with you to map out a personalized route to success.
Kaplan builds futures. We are committed to the professional development of our employees by offering established Structured Career Paths to different levels of staff. It can be personalized based on the talents' preference and career aspirations.
Benefits
Leave Benefits
Leave Benefits
Kaplan provides a variety of leave options to help our employees balance their professional and personal responsibilities. These leave benefits are a cornerstone of our commitment to supporting the overall well-being of our valued employees and fostering a healthy work-life equilibrium.
- Early Holiday Release
- Paid Annual Leave
- Birthday leave
- Maternity leave
- Paternity Leave
- Bereavement Leave
- Examination Leave
Service Awards
Service Awards
Kaplan takes great pride in acknowledging employees who have made remarkable contributions to our organization and our shared purpose. Our annual Service Award program celebrates and honors those team members who have reached significant service milestones with our company.
- Long Service Award
- Star Employee Program
Team Building Activities
Team Building Activities
Our company puts a big focus on bringing the team together for some fun and bonding. The employees themselves plan all sorts of social events and activities to help everyone get to know each other better and feel like part of the family. We know how important it is to show our staff that we appreciate them, and we hope they see this as more than just a job
Health Insurance Plans
Health Insurance Plans
Kaplan is dedicated to supporting the overall well-being of our employees. We offer a comprehensive suite of health and wellness benefits designed to empower our team members to prioritize their physical, mental, and emotional health. These offerings provide our valued employees with the resources and opportunities to maintain a healthy lifestyle and achieve a positive work-life balance.
- Comprehensive group medical insurance, including Dental services
- Group life insurance
Career Development Support
Career Development Support
At Kaplan, we believe in investing in the growth and advancement of our employees. We provide a wide range of career development and learning programs to help our team members expand their skills, explore new opportunities, and reach their full potential. These offerings enable our employees to chart meaningful career paths and contribute to the continued success of our organization.
- Staff Referral Scheme
- Employee Education Fund Scheme
Staff Discount
Staff Discount
Kaplan offers exclusive discounts to our employees' family and friends on our products and services. This benefit enables our team members to share the Kaplan experience with their loved ones, strengthening the connections within our broader community.
REWARDS
Kaplan's Awards for Workplace Excellence and Corporate Citizenship
REWARDS
Kaplan's Awards for Workplace Excellence and Corporate Citizenship
Kaplan has consistently been recognized for creating a great workplace and giving back to the community. The company has earned recognition for its workplace excellence and corporate citizenship over the years. Kaplan's reputation as an employer of choice reflects its commitment to supporting its workforce and contributing to the broader good.
EXPLORE A FUTURE WITH US
Careers at Kaplan
Kaplan, Inc. is a leading international provider of educational and career services for individuals, schools, and businesses. Kaplan serves students of all ages through a wide array of offerings including higher education, test preparation, professional training, and programs for kids in grades K through 12. Kaplan is a subsidiary of Graham Holdings Company (NYSE: GHC) and its largest division. For more information, please visit www.kaplan.com.
Kaplan in Hong Kong is one of the largest educational institutions in terms of service scope as well as student population. Located in the prime commercial districts, Kaplan offers a comprehensive range of programs from language education and standardized test preparation to professional accountancy/financial training and higher education sub-degree/degree courses. Kaplan Hong Kong has more than 140 experienced professionals and dedicated staff, each committed to building futures, one success story at a time. We would like to invite high caliber candidates to fill the following positions:
Jobs Listed
Senior Officer, Customer Service (Program Management)
Job Summary
The Senior Officer in Customer Service Team (Program Management) will be responsible for delivering exceptional service to students and stakeholders, ensuring a smooth and positive experience throughout their engagement with Kaplan. This role involves handing inquiries, resolving issues, managing admissions/enrolment processes, and mentoring junior staff. The ideal candidate will have strong communication skills, a problem-solving mindset, and a passion for education.
Key Responsibilities:
Customer Support & Relationship Management
Serve as the primary point of contact for student inquiries via phone, email, WhatsApp, and in-person interactions.
Provide accurate information on courses, fees, policies, and enrollment procedures.
Provide pre- and post-course supporting services to students through different channels.
Handle complaints and escalate complex issues when necessary.
Project a professional image and maintain interactive communication with customers.
Build up a good relationship with customers (both internally and externally).
Enrollment Assistance & Sales
Guide applicants through the enrollment process, ensuring all documentation is complete.
Maintain and update student records in the enrolment system, Sales Force and relevant platforms.
Perform tele sales campaign whenever business needs and follow up potential sales.
Process Improvement & Reporting
Identify areas for service improvement and suggest enhancements.
Prepare reports on customer feedback, enrollment trends, and service metrics for management review.
Event & Administrative Support
Assist and liaise with marketing, finance, and program management teams to ensure seamless operations.
Support librarian duties
Undertake specific projects as required by supervisor or management team.
Qualifications & Experience:
Education: Bachelor’s degree in Business, Education, Communications, or any related field.
Experience: Minimum 3 years in customer service, preferably in education, training, or a related sector.
Language: Excellent command of both written and spoken English and Cantonese; fluent in Putonghua is preferable.
Technical Skills: Proficiency in CRM systems (e.g. Salesforce), MS Office, and databases.
Key Competencies:
Excellent communication and interpersonal skills
Strong problem-solving and conflict resolution abilities
High organizational skills and attention to detail
Ability to work under pressure independently in a fast-paced environment
Passion for education and student success
Kaplan helps individuals achieve their educational and career goals. ACTION NOW and send your application letter with full resume stating present and expected salary as well as availability to: Human Resources Department, Kaplan Hong Kong via email [email protected] today!
Anytime, Anywhere
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Job Policy
Kaplan Hong Kong is an equal opportunity employer. We would ensure that every job applicant and employee has equal employment opportunities. You will not be disadvantaged because of your age, sex, pregnancy, disability, race, marital status or family status during your employment or when applying for a job with us. What matters to us are your suitability and capability for the job position.
At Kaplan Hong Kong, we believe that everyone has the right to work in an environment free of discrimination, harassment, vilification, and victimization. We will not tolerate such behaviors under any circumstances.
