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Responsibilities

Assistant Student Recruitment Manager
Amongst other duties, you will/will be responsible for:

•    Provide effective course counselling to students and parents on their study pathways from our colleges to our partner universities

•    Deliver exemplary customer service is to all internal and external stakeholders

•    Convert student opportunities from new leads into actual enrolments, including responding to all enquiries within 48 hours

•    Identify sales opportunities and barriers through discussion with Kaplan International team members; develop action plans to create and capitalise on recruitment opportunities and overcoming barriers

•    Assess the return on investment of participating in recruitment events that take place throughout the region to prioritise and participate in high-value recruitment events and activities

•    Maintain excellent agent relationships, with an emphasis on training and support to ensure high loyalty and performance

•    Be the main point of contact for agents and respond to their enquiries in an efficient and effective manner within 48 hours

•    Maintain a comprehensive knowledge of our college courses, entry requirements and education systems in the region and in Australia/New Zealand.

•    Liaise effectively across the Kaplan network, including sales teams, admissions staff, campus/college based teams and partner universities

•    Provide in-country support and market intelligence to the wider Kaplan International team and our partner universities

•    Provide support on special projects and tasks as specified by the management

The post involves frequent attendance of exhibitions, open days, seminars and agent visits. Many events are held on weekends and public holidays. The successful candidate will (ideally) will have experience of travel within the region and will have the maturity and confidence to work independently soon after appointment to the role.
 

Requirements

Candidate profile

•    Experience of working in the education sector, ideally in a student recruitment or counselling role;

•    Understanding of international education systems and Australian higher education;

•    An undergraduate degree (Australian or New Zealand preferred) or equivalent;

•    Results-orientated, ambitious and highly motivated, ability to work to tight deadlines;

•    Strong communication skills in English, both verbal and written;

•    Excellent problem solving skills and the ability to manage conflicting priorities within inflexible deadlines;

•    Self-motivation, ability to prioritise effectively, be flexible and manage your time under pressure;

If you have the requisite experience and are excited by the opportunity of working in a dynamic and growing company, please email your CV along with covering letter to Human Resources Department, Kaplan Hong Kong via email HKHRRecruitment@kaplan.com
today!! Attractive remunerations will be offered to successful candidates!

Responsibilities

• Provide quality and professional admissions consultation and customer services to potential clients (including students, parents or client’s representatives)
• Host initial meetings to provide guidance to help students succeed in their education choices as well as follow up with clients for service subscription
• Assist with student recruitment activities including marketing campaigns, seminars etc.
• Build and maintain good relationship with students, parents and admissions counselors
• Handle enquiries and administrative duties of courses in the Business Unit
• Perform ad-hoc duties as assigned

Requirements

• Bachelor’s Degree holder with min. 2 years of working experience, preferably in education sector
• Overseas studying experiences are preferred (US, UK)
• Sales or admin experience is preferrable
• Sound knowledge on US and UK education systems and pathways
• With an educator’s heart; truly cares about the betterment of youngsters 
• Good communication skill and presentation skill
• Proficient in time management, well-organized and able to work under pressure
• Target-orientated, proactive and self-motivated
• A good team player who is persuasive and able to multi-task with can-do attitude

Kaplan helps individuals achieve their educational and career goals.  ACTION NOW and send your application letter with full resume stating present and expected salary as well as availability to: Human Resources Department, Kaplan Hong Kong via email HKHRRecruitment@kaplan.com today!
 

Responsibilities

• Provide quality and professional face to face course consultation and customer services to the potential students
• Participate in student recruitment activities including marketing campaigns, host in-house seminar, in-company or school presentation and individual consultation
• Achieve enrolment target of responsible programs as a team effort
• Assist with implementation of sales and marketing strategies to achieve sales target and company goal
• Prepare and execute program sales & marketing plans in accordance with the marketing budget and media channels
• Organize the recruitment related planning and administrative duties
• Work closely with Marketing team in preparation of program brochure and marketing materials
• Coordinate closely with other internal departments to ensure high quality of service and customer satisfaction
• Work closely with other internal departments to enhance efficiency
• Conduct competitors’ surveys and comparative analysis
• Host the Welcome & Orientation and professional workshops
• Undertake any ad-hoc recruitment related projects as assigned

Requirements

• Bachelor’s degree in any discipline, at least 2 years of working experience in sales or customer service sectors, preferred in Education.
• Passionate in Education industry with sound industrial knowledge
• Have experience in recruitment of Higher Education sector is a plus
• Excellent consultation, selling and/or customer service skills with proven track records of achievements
• Outgoing and able to communicate with different levels of people
• A good team player who is persuasive, proactive and able to multi-task with can-do attitude
• Strong presentation, negotiation and coordination skills
• Computer literacy including MS Word, Excel and Powerpoint
• Experience in CRM system e.g. Salesforce is a plus
• Proficient in spoken and written English and Cantonese

Kaplan helps individuals achieve their educational and career goals.  ACTION NOW and send your application letter with full resume stating present and expected salary as well as availability to: Human Resources Department, Kaplan Hong Kong via email HKHRRecruitment@kaplan.com today!

Responsibilities

• Data handling and making different kinds of reports by using Salesforce
• Help modify documents using Microsoft Office (basic knowledge in Microsoft Word/Excel/PowerPoint)
• Content update to Blogs and social media channels
• Help doing market research & spy calling / cold calling if needed
• Perform general clerical duties including photocopying, faxing, mailing, and filing
• Perform stock take and ensure brochure rack with sufficient brochure for display
• Event support (e.g. webinar set up, video shooting)
• To assist different teams in general administrative work

Requirements

• Degree holder or undergraduate in Marketing, Business Management or related discipline
• Excellent analytical, communication and interpersonal skills and detail-minded
• Good in MS office (Word, Excel & PowerPoint)
• Ability to work independently, service-oriented approach with a positive and good attitude in helping customers
• Good team player, self-initiative, responsible and able to work under pressure
• Fluent in spoken and written in English, Mandarin and Cantonese
• Fresh grad/Intern/Summer job are also welcomed

Kaplan helps individuals achieve their educational and career goals. ACTION NOW and send your application letter with full resume stating present and expected salary as well as availability to: Human Resources Manager, Kaplan Hong Kong via email hkhrrecruitment@kaplan.com today!!

Responsibilities

• Improve customer service experience, create engaged customers, and facilitate organic growth
• Determine customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; benchmarking best practices; analyzing information and applications.
• Take ownership of customers issues and follow problems through to resolution.
• Develop, monitor, and assess service procedures, policies, and standards to ensure efficiency/productivity
• Work closely with Business Units, Sales & Marketing Teams, Program Management Teams and other departments to implement business strategies or changes and manage customer service team to achieve the agreed objectives.
• Set a clear mission and deploy strategies focused towards that mission.
• Recruit, mentor and develop customer service staff and nurture a positive environment where they can excel through encouragement and empowerment.
• Ensure effective communication to the team for their job expectations; work closely with staff to develop smart KPIs to achieve work efficiency/productivity and monitoring, appraising, and reviewing their job contributions. Develop staff retaining plans and strategies.
• Maintain an orderly workflow according to priorities and apply best practices to areas of improvement.
• Keep accurate records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Undertake ad hoc projects as assigned by the line manager or management team.
   

Requirements

• A recognized degree or above in business or related discipline with 5-8 years of relevant work experience.
• Proven working experience as a Service Manager, Retail Manager or Assistant Manager.
• Experience in providing customer service support in Education industry is a PLUS.
• Customer-focused and result-oriented, understanding of sales process and a desire to grow the business proactively.
• Possess strong leadership qualities/competencies, good management skills for supervising and overseeing day-to-day operation and development of own portfolio.
• Able to work independently without much supervision and have advanced troubleshooting and multi-tasking skills.
• Excellent client-facing and communication and interpersonal skills, with the capability to build good rapport and relationship with the stakeholders.
• Able to think strategically, innovatively, well organized and to lead.
• Strong awareness of potential issues/risks.
• Fast learner with high work standard and attention to detail.
• Proficiency in both written and spoken Chinese (a must) and English.
• Computer literacy including MS PowerPoint, Excel and Word, Adobe.

Kaplan helps individuals achieve their educational and career goals.  ACTION NOW and send your application letter with full resume stating present and expected salary as well as availability to: Human Resources Department, Kaplan Hong Kong via email HKHRRecruitment@kaplan.com today!!  Attractive remunerations will be offered to successful candidates.

Responsibilities

•    Contact prospective by phone to provide advice about study plans at Kaplan’s overseas colleges

•    Provide customer service and course counselling in a professional manner 

•    Record information and follow up students' cases from application to successful enrolment

•    Provide support and solutions to resolve clients' difficulties & problems

•    Support daily operations and promotional activities for sales team
 

Requirements

•    Education level of diploma or above, overseas study experience is preferred.

•    High sense of responsibility with positive attitude

•    Excellent communication skills 
 

Kaplan helps individuals achieve their educational and career goals. ACTION NOW and send your application letter with full resume stating present and expected salary as well as availability to: Human Resources Department, Kaplan Hong Kong via email HKHRRecruitment@kaplan.com today!